At EPELSA, we are committed to designing, manufacturing, and marketing high-performance, reliable weighing equipment, that complies with legal and regulatory requirements and meets the expectations of our customers in all markets.

Our policy is based on:

• Regulatory and metrological compliance: We guarantee that our products comply with applicable European directives (e.g., NAWI, MID, CE) and international quality standards, as well as applicable information security requirements.
• Customer satisfaction: We offer solutions tailored to each customer's specific needs, ensuring efficient technical service and after-sales support.
• Continuous improvement: We implement processes focused on technological innovation, error reduction, resource optimization, and the improvement of our information security management system.
• Quality service: We ensure prompt response times for installation, maintenance, and incident resolution.
• Staff development: We promote ongoing training to guarantee technical skills and a commitment to quality and information security.

This policy provides the framework for establishing and reviewing our quality and information security objectives, ensuring the continuous improvement of our management system and meeting the expectations of our customers and stakeholders.

General Management

December 5, 2025